Refund policy

At Sunberry, customer satisfaction is our priority. We are committed to delivering fresh, high-quality products and ensuring every order meets our quality standards. If there is an issue with your order, our team is here to help and will work with you to resolve it as quickly as possible.

Fresh Produce

As we sell fresh and perishable products, we are unable to accept returns once an order has been delivered. If you receive a product that is damaged, spoiled, incorrect, or does not meet our quality standards, please contact our Customer Support team as soon as possible with your order number and clear photos of the affected item.

Please include:
Your order number
A brief description of the issue
Clear photos of the affected item

Email: support@sunberryfresh.com
Phone: +971 4 553 9090

Once we have reviewed your request, we may, where appropriate, offer one of the following:
A replacement item.
A refund to your original payment method.
If a replacement is approved, it will be delivered on the next available delivery to your area. Delivery times may vary depending on your location.

Refund Process

Approved refunds will be processed to the original payment method within 7–14 business days. Processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders may be cancelled free of charge before they have been prepared or dispatched. Once an order has been prepared, packed, or dispatched, cancellation requests may no longer be accepted.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@sunberryfresh.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@sunberryfresh.com. 

Sunberry reserves the right to amend this Return & Refund Policy at any time without prior notice.