Privacy policy
At Sunberry Vegetables & Fruits Trading LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website, create an account, place an order, contact us, or use any of our online services.
By using the Sunberry website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information that you provide to us when using our website, including:
- Full name
- Email address
- Mobile number
- Billing and delivery address
- Order details and purchase history
- Delivery instructions
- Payment confirmation details
- Account login details, if applicable
- Customer service enquiries, feedback, or complaints
We may also collect certain technical information automatically, such as your IP address, browser type, device information, pages visited, and website usage through cookies or similar technologies.
How We Use Your Information
Sunberry may use your personal information to:
- Process, confirm, and deliver your orders
- Contact you regarding your order, payment, or delivery
- Provide customer support
- Respond to enquiries, feedback, and complaints
- Improve our website, products, services, and customer experience
- Send promotional offers, updates, and newsletters, only where permitted
- Prevent fraud, misuse, or unauthorized transactions
- Comply with legal and regulatory requirements
Payment Information
All online payments are processed through secure payment service providers. Sunberry does not store, sell, share, rent, or lease your full credit or debit card details to any third party. Payment details are handled securely by our payment partners in accordance with their own security and privacy standards.
Sharing of Information
Sunberry does not sell or rent your personal information.
Sunberry Vegetables & Fruits Trading LLC. | Privacy Policy
We may share your information only when necessary with trusted third parties, such as:
- Delivery and logistics partners
- Payment gateway providers
- Website, hosting, and technology service providers
- Customer support and marketing service providers
- Legal or government authorities, where required by law
- Any information shared will be limited to what is necessary for the purpose of providing our services.
Data Security
We take reasonable security measures to protect your personal information against loss, theft, unauthorized access, disclosure, misuse, alteration, or destruction.
Our website may use security tools such as SSL encryption to help protect information transmitted online.
However, no method of online transmission or storage is completely secure, and we cannot guarantee
absolute security.
Cookies
Our website may use cookies to improve your browsing experience, remember your preferences, analyze website traffic, and support website functionality.
You may choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
Marketing Communications
If you choose to receive marketing updates from Sunberry, we may send you promotional offers, product updates, seasonal campaigns, and other relevant communications.
You may opt out of marketing communications at any time by using the unsubscribe option or contacting us directly.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including order processing, customer service, legal, accounting, and business requirements.
Your Rights
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and business requirements.
You may also request to stop receiving marketing communications from us.
Third-Party Links
Sunberry Vegetables & Fruits Trading LLC. | Privacy Policy
Our website may contain links to external websites, payment platforms, social media pages, or third-party services. Sunberry is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review their privacy policies before sharing any information.
Changes to This Privacy Policy
Sunberry may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect from the date they are published.
Customers are encouraged to review this page regularly to stay informed of any updates.
Contact Us
For any questions about this Privacy Policy or how your information is handled, please contact us:
Email support@sunberryfresh.com
Phone +971 4 553 9090